About Us

150 Years Experience, The OneChat Story

We might be the new kid on the block by name but our management team and advisory board brings over 150 years of experience in contact centres, business and outsourcing across verticals such as FMCG, retail, finance, health, insurance and more. OneChat are the customer contact experts.

OneChat’s inception was not just based around providing and delivering on best practices but we know the importance of cost to a business after being on the other side of the desk. There must be a value beyond experience that delivers your business real return on investment.

Our pricing models have been designed to be transparent and in true partner engagement. We know that our pricing will be the leader in our industry whilst not comprising the highest of standards that will increase your customer engagement and ROI.

Your business can rely on OneChat to provide your customers with a first time, every time customer experience. Utilizing our skills, experience and omnichannel technology , OneChat can address any challenges you may be facing in relation to customer lifecycle management via our award winning, state of the art contact centre facility in Scoresby ,Victoria.

 

Why Choose OneChat ?

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We pursue relationships based on transparency, persistence, mutual trust, and integrity with our employees, customers and other business partners.

Graeme Sala, OneChat President, answers the question, “Why OneChat?”

“As ex treasurer and head of investments at Medibank, I decided it was time. Myself and a few like minded industry leaders had had enough of the lack of quality and substantial costs associated with the Customer Service Management Industry from both an insourced and outsourced perspective. Instead of complaining, we did something about it. We created OneChat, a company comprising of 150 years experience from our chosen business verticals, to deliver on our vision.”

Graeme Sala

President

Daryl Ellis, OneChat Advisory Board, answers the question, “Why outsource, onshore with OneChat?”

“It amazed me how many times the boards I reported to that offshoring and nearshoring were a false economy and growth retarding. They were forever focused on the initial cost saving not to see that costs blew out once operational. I have designed, built and operated customer management facilities for some great organisations across the globe both on and offshore ”

Daryl Ellis

OneChat Advisory Board

Recognizing the New Customer

The new customer is always on, always connected, and always juggling an ever-changing arsenal of tools — from mobile phones to social networks. So when it comes to doing business, they expect each touchpoint to be as productive as any other. No exceptions, no excuses.

So it’s no surprise that the new customer is reaching out to the contact centre from all directions. Just think about the touchpoints that can be used to resolve a problem or make an informed purchase decision.

OneChat knows the Australian consumer better than most. With our team’s 150 years combined experience managing the customer lifecycle across a number of industries you can be sure…We KNOW customer contact – and the new customer.