Careers

Our people are our greatest assets

Our people make us different — energetic about supporting and challenging our clients in equal measure. We’re passionate about making a measurable impact in all we do.

Our unique culture and approach deliver enduring results, true to each client’s specific situation. We’ll always do the right thing by our clients, our people and our communities.

We educate, support and build confidence in our people across all areas of the business. OneLearn is more than just our induction training. It is our roadmap to educate and develop our existing talent across our business.

  • Onelearn is more than just our induction training. It is our roadmap to educate and develop our existing talent across our business.
  • Learning Platforms. Sources and creates the educational platforms that provide the best learning opportunities for all
  • Confidence and Opportunity. The foundation of learning is having the chance to perform, make mistakes and improve. OneLearn runs induction, leadership and wellbeing activities to enhance an employees love of OneChat

is our proprietary program that governs the OneChat business. We work with our clients in partnership to design the correct training process that incorporates brand, culture, product knowledge and benefits, compliance and ongoing coaching mentoring and continuous improvement.

It incorporates our unique blended training program that will prepare our team for all aspects of a client’s campaign

Our deep industry experience ensures our belief in 8 key building blocks to ensure the success of our client’s customer management programs.

  • Establishing the cultural fit
  • Finding the right people
  • Training
  • Ongoing Learning and Development
  • Retention
  • Reward & Recognition
  • Quality Assurance and Compliance
  • NPS

OneChat is situated on the top floor one Melbourne’s latest, award winning, iconic buildings, Caribbean Park. This state of the art facility offers 24 hour access, high end security and 1000 undercover and secure parking spaces.

Join the team in our OneHub, play a game of table tennis or take on one of our pool sharks ! With numerous breakout spaces and first class facilities for all staff, our contact centre will feel like your home away from home !

With impressive new café and onsite gym and childcare facility to come in 2018, we are in the heart of one of Victoria’s growth corridors. Just 25 km from the CBD via two major freeways, Eastlink and M1 , Caribbean Park is also home to iconic brands such as Miele, Parmalat, Bendigo Bank and more. Now is the time to make OneChat your new home.

Benefits and rewards

Employees respond to appreciation at work, especially when it’s expressed through recognition of their efforts because it confirms their work is valued. A simple thank you goes a long way and will not only make your employees feel good, but will actually benefit your business in the process. Here’s how:

Our engaged staff are significantly more productive, working efficiently and proactively in order to do a good job. We ensure staff are praised and rewarded, along with our dedicated OneStar R&R program.

Recognising an employee’s efforts demonstrates that the job they’re doing is valuable to our business. We also look to the future via our OneTalent program where we support individual career goals and aspirations of our staff via in house and formally recognised training programs.

Award Winning Contact Centre & State of the art facilities

We care for our clients’ business as if they were our own. We think and act like business partners, not merely service providers. We share our clients’ aspirations, work to understand their reality, and align our incentives with their objectives — so they know we’re in this together.

First time every time is in our DNA. It what helps us stand out. We are always on the lookout for exceptional staff who can make a personal impact with our clients and their customers.

Apply today and tell us why you want to join our award winning team in our state of the art facilities.

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