Experience & Awards
Contact Centre Outsourcing > Experience & Awards

Case Studies & Experience

Our management team and advisory board has over 150 years experience in the outsourcing, business and contact centre space. Welcome to OneChat, it's time for a change.


Outsourcing disrupter OneChat are proud to announce that we have been awarded the prestigious Top 25 Customer Experience Management Solutions Providers In APAC – 2017.

The editorial team at APAC CIO Outlook have analysed top management and performance of 1200 Customer Experience Management solution providers in the Asia Pacific Region over the past several months. They look for companies which have innovative solutions, have shown great promise in serving customer needs and are highly recommended by their current clients.

Moreover, they also take input and feedback from their advisory board which consists of top CIO’s and senior IT managers from mid size and large enterprises in APAC.

This is testament to the hard work, innovative solutions and enhanced experiences the OneChat team have delivered to our clients and their customers.

OneChat have been included in the top 25 alongside such iconic brands as Genesys, Adobe and Zendesk and are the only contact centre outsourcer included in this list. OneChat President, Graeme Sala was interviewed and you can read more about the OneChat story here.

Graeme Sala, OneChat President answers the question, “Why OneChat?”

“As ex treasurer and head of investments at Medibank, I decided it was time. Myself and a few like minded industry leaders had had enough of the lack of quality and substantial costs associated with the Customer Service Management Industry from both an insourced and outsourced perspective. Instead of complaining, we did something about it. We created OneChat, a company comprising of 150 years experience from our chosen business verticals, to deliver on our vision.”

Graeme Sala – OneChat President

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