Contact Centre Outsourcing > Business > Customer Acquisition & Retention

Customer Acquisition & Retention

OneChat can perform campaigns to winback lost customers, utilize our retention capabilities for those that are a flight risk, or via direct sales methods to grow share of wallet with your customers.

callcentre

Need more sales ? Who doesn’t – right ?

The trick is acquiring new customers in a cost-effective fashion that fit the profile that you want. Lucky you, because here at OneChat, customer acquisition is our thing. Our team have worked on campaigns that have driven over $2 billion in new revenue for our clients.

Customer acquisition is ongoing for any business. At OneChat our team has devised strategies for our clients that have gained tremendous results – from working with tier one financial service providers, to retail organisations, automotive groups and more; OneChat can utilize our experience to grow not only your revenue but provide positive ROI.

Business planning & strategy

Our clients are often surprised by the possibilities we present to them; by thinking outside the box we help our customers create new markets and opportunities

We believe that effective communication at the beginning of our collaboration enables us to create a “test path” that will provide measurable yet specific goals for revenue, customer loyalty and overall market share increase.

OneChat is focused on achieving lasting goals through continuous improvement and data analytics. Our operations experts will manage your campaigns from end to end while developing strategies for increasing customer engagement and conversion rate to drive ROI for your business.

Inbound & Outbound Campaigns

  • Direct Sales & Lead Gen Campaigns
  • Field Sales & Appointment Setting
  • Sales Strategy & Data Analytics

The purpose of a business is to create a customer…who creates more customers
Shiv Singh

OneChat will work with our clients to create a Consequence Management Framework which ensures clear accountability and drives ownership and discipline across all levels. The intent of the framework is to ensure that we have the right people following the right processes to deliver the right outcome, for our clients and their customers.

OneChat will work collaboratively with our clients to design and deploy a governance model which reflects functional, operational and strategic alignment, and continued evaluation of OneChat’ performance against our clients’ Service Level Agreements (SLAs), Key Performance Indicators (KPIs) and business objectives.

Our proposed governance model will incorporate various functional authorities from both sides in order to manage escalations

OneCustomer

OneCustomer is at the core of everything OneChat does.

Customer centricity is not just about offering great service, it means offering a great experience from the awareness stage, through the purchasing process and finally through the post-purchase process. It’s a strategy that’s based on putting your customer at the core of our business.

Our OneCustomer Lab® gives you a full 360 view imploring the capabilities to map customer journeys establishing a toolbox to uniquely enhance the service experience.

OneCustomer…

Reviews customer data to understand buying behaviour, interests and engagement

Identifies opportunities to create products and services across all of your customer demographics

Ensures that all activities from consultant recruitment to sales and service initiatives are actively communicated imploring transparency throughout the partnership.

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