OneChat Customized Service Solutions

Customer centricity is not just about offering great service, it means offering a great experience from the awareness stage, through the purchasing process and finally through the post-purchase process. It’s a strategy that’s based on putting your customer at the core of our business.

The experienced team at OneChat will work with you to understand your business culture, customer profile and success criteria. Then watch the magic happen as we deliver your business a bespoke customer contact solution that drives ROI and an engaged profit centre.

Our advisory board and management team have a combined 150 years experience in outsourcing and customer lifecycle management, so you know your customers are in good hands.


Our OneCustomer methodology reviews customer data to understand buying behaviour, interests and engagement. This in turn identifies opportunities to enhance the customer experience   across all of your customer demographics and channels.

OneChat ensures  that all activities from consultant recruitment to sales and service initiatives are actively communicated imploring transparency throughout any partnership with our clients.

What We Do

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“As ex treasurer and head of investments at Medibank, I decided it was time. Myself and a few like minded industry leaders had had enough of the lack of quality and substantial costs associated with the Customer Service Management Industry from both an insourced and outsourced perspective.

Instead of complaining, we did something about it. We created OneChat, a company comprising of 150 years experience from our chosen business verticals, to deliver on our vision.”

Graeme Sala, President